Technical support
Technical and software support for Mandelay Q9 and SCIO. Troubleshooting, updates and system use.
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Practitioners trained by the platform have access to technical support for software and equipment. Contact us by WhatsApp or email for technical questions, updates or malfunctions. The network WhatsApp group also allows peer exchange between professionals.
Use this quick guide to match therapeutic goals, practice context, and next decision step.
Best for professionals who want clear protocols and close technical support.
Useful for clinics that need operational consistency and continuous team training.
Combine side-by-side comparison with personalized recommendation before purchase.
Operational guidance for ongoing support after device setup.
First response is usually handled the same day on business days. Complex software issues may require follow-up with the manufacturer support team.
Release and patch updates are communicated through support channels and practitioner group guidance.
Support is available in English and Portuguese, with practical workflow support and escalation when required.
Contact us for technical support.