Your Questions Answered

Frequently Asked Questions

Clear answers about biofeedback, equipment, training and how to order.

Sessions & Therapy

Session pricing is set by each individual therapist. For sessions with Filipa Pinto Cardoso, please contact us directly via WhatsApp or email for current pricing.

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A standard biofeedback session typically lasts 60 minutes. The first session may take slightly longer to include an initial assessment and explanation of the process.
Yes. Sessions with Filipa are available online via video call as well as in person. Contact us to find the option that suits you.
1. Initial check-in — The therapist reviews your health history and goals. No preparation needed.

2. Assessment — The equipment scans your body's stress responses, identifying areas of imbalance. Non-invasive and painless.

3. Action plan — You receive a personalised summary and suggested follow-up plan. The session lasts approximately 60 minutes.

About the Therapy

Biofeedback uses advanced equipment to analyse body frequency patterns, identifying areas of stress and imbalance. It is a complementary, non-invasive approach with no side effects that promotes balance between body and mind. We use certified Mandelay Q9 and SCIO biofeedback devices, see our equipment.
Biofeedback measures body signals (heart rate, skin response, brainwaves) and feeds them back to you in real time, so you can learn to regulate them. Biofeedback uses certified biofeedback devices, the Mandelay Q9 and SCIO, to analyse and support this process. Learn more about the Mandelay Q9.
Anyone seeking to complement medical care with integrative approaches. Particularly sought by people with stress, chronic pain, fatigue, sleep problems, low immunity and other imbalances. Our equipment (Mandelay Q9, SCIO) uses biofeedback technology. See equipment.
The therapy is not suitable for people with pacemakers, epilepsy or pregnant women. For any health concerns, we recommend consulting your doctor.
It varies from person to person. Many patients feel improvements in the first few sessions, but regular follow-up provides more lasting results. Filipa recommends a personalised plan after the first session.

About Equipment

Mandelay Q9 is the latest generation, 12x faster, 64x more sensitive, 50x wider frequency range, with dedicated ECG/EEG circuits. Ideal for clinics and certified professionals. SCIO is the proven model, used worldwide for decades, more compact and more affordable. Both include CE Mark, official training and international warranty.
Yes. All equipment is imported directly from the manufacturer (Mandelay Kft, Hungary), has CE Mark, verifiable serial number and international warranty recognised by the manufacturer.
Yes. We ship to mainland Portugal, the islands, Brazil, Portuguese-speaking Africa (Angola, Mozambique, Cape Verde, Guinea-Bissau, São Tomé and Príncipe), UAE (Dubai), Saudi Arabia, Poland and Germany. Switzerland and Norway are planned shortly. Contact us for shipping information and conditions for your location.
Yes. All equipment has international warranty recognised by the manufacturer, with direct access to the official team for any technical support.

About Training

Training is online, one-to-one, and includes two courses: Basic (~5–6 sessions) and Advanced (~4–5 sessions). Duration varies per person, each course is only considered complete when all material has been taught. Assessment is continuous and a certificate is issued at the end of each course.
The full training costs €3,000: €1,000 for the Basic Course, €1,000 for the Advanced Course, and €1,000 for the Therapist Group (technical support, guidance and sharing with all therapists trained by Filipa).
Yes. To take the training you need to own or purchase equipment (Mandelay Q9 or SCIO). Clinical practice is an essential part of the training process.
Yes. A certificate is issued at the end of each course (Basic and Advanced), after continuous assessment during the training.

How to Order

Contact us via WhatsApp, phone or email to receive full purchase conditions. After confirmation and payment, equipment is imported directly from the manufacturer. Certified training is available on this site (Training page).
We accept bank transfer and credit/debit card (Visa, Mastercard). For equipment orders, contact us to discuss payment conditions.
Delivery time varies depending on manufacturer availability, typically 2 to 4 weeks for mainland Portugal. For other destinations, contact us for specific information.

Still Have Questions?

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From questions to informed decisions

Filipa Pinto Cardoso in consultation context providing clinical guidance.

This FAQ is designed to make decisions easier with practical context, certified equipment, and clear next steps.

If you still need support, contact us directly and we will guide you according to your goals.